It’s time we had a talk. I want you to know I appreciate <insert product or service here>, but that I will never memorize my 12-digit account number. Additionally, I don’t know my password, which has been changed three times in the last year and contains a Capital letter, a Number and a Diacritical mark of some kind so that it looks more like a swear word than a password. Finally I never need to listen closely to your automated phone tree just because “some of our options may have changed.” I never had the original options memorized to begin with and I never will.
Please help me simplify my life by just looking up my name and authenticating me by verifying the answers to my security questions. The answers usually being: “6 months” and “grave robbing.”
And the questions being: How much jail time have you served? and What is your favorite hobby? (Which incidentally is the same reason I did jail time).
If you would do that for me <insert name of corporation here> I would get back the 2 months of my life I’ve spent trying to tell you it really is me.
Now, before you go, if you’d like to take a survey expressing your level of satisfaction with this letter, press 1 for yes. If you don’t press 1 for yes expect another 8 minutes added to your hold time – just sayin’.
Thank You for Listening,
Your Loyal Consumer David Hasenpfeffer